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NURS FPX 4010 Assessment 2 Interview and Interdisciplinary Issue Identification

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    NURS FPX 4010 Assessment 2 Interview and Interdisciplinary Issue Identification

    Student Name

    Capella University

    NURS-FPX 4010 Leading People, Processes, and Organizations in Interprofessional Practice

    Professor Name


    Interview and Interdisciplinary Problem Identification

    This paper extensively examines the application of interdisciplinary approaches in the healthcare sector, with a specific focus on the pivotal role of the Plan-Do-Study-Act (PDSA) Model in driving organizational transformation. The methodology involves identifying a collaborative problem through a comprehensive interview with a colleague and formulating a resolution by utilizing change theory and leadership strategies. As the initial step in a three-part evaluation process, this paper will present the interview findings, develop a well-structured improvement plan, and propose a practical pathway for implementing this interdisciplinary action plan to effectively address and positively revolutionize the identified issue.

    Interview Overview

    A senior nurse from the HCA healthcare organization, a local hospital serving a diverse population, was interviewed for this study. The nurse’s responsibilities include overseeing patient care and collaborating with various healthcare professionals. During the interview, two recurring issues were discussed: communication gaps and high turnover. Communication gaps have resulted in confusion, prolonged discharge times, and potential patient safety concerns, impacting the duties of nurses. High turnover has increased workload and decreased efficiency due to constant staff training needs. The organization addressed these issues by improving internal communication through digital platforms and attempting to reduce turnover through enhanced HR policies and incentives.

    NURS FPX 4010 Assessment 2 Interview and Interdisciplinary Issue Identification

    The interviewee noted positive changes in communication but persistent challenges with high turnover. Regarding interdisciplinary collaboration, the interviewee acknowledged its benefits but highlighted the complexities and demands of varying team dynamics and the importance of effective communication. Interview strategies included active listening, asking open-ended questions, and delving into issues by asking “how” and “why” instead of just “what.” Understanding the organization and the interviewee’s job role was a crucial aspect before discussing specific issues and experiences.

    Issue Identification from the Interview

    The identified problem from the interview is the communication gap caused by differing professional perspectives and busy schedules. This has led to extended discharge times, confusion, and potential risks to patient safety. To address this issue, an evidence-based interdisciplinary approach is recommended. This approach enables healthcare professionals to collaborate more effectively, engage in shared decision-making, and gain a deeper understanding of each other’s roles. Research indicates that improved communication significantly reduces medical errors, enhances patient outcomes, and increases overall patient satisfaction. An interdisciplinary approach also facilitates better role comprehension and mutual respect among team members, leading to a natural reduction of communication barriers.

    Change Theories for Interdisciplinary

    Solution Proposal Introducing interdisciplinary solutions to organizational challenges can stimulate meaningful transformation. Lewin’s Change Management model, consisting of ‘Unfreeze,’ ‘Change,’ and ‘Refreeze,’ suggests challenging prevailing conditions, implementing necessary changes, and establishing these changes as the new standard. The PDSA (Plan-Do-Study-Act) model provides a systematic approach to enhancing quality across diverse domains, especially in healthcare. This model comprises four iterative stages: planning, implementation, evaluation, and adjustment. The PDSA model facilitates continual refinement and progress, serving as a pivotal instrument for introducing change and enhancement in an iterative and well-controlled manner.

    Leadership Strategies for Interdisciplinary Solutions

    Effective leadership strategies are essential for resolving issues such as the communication gap within the healthcare setting. Transformational Leadership, which stimulates creativity among team members and prioritizes their professional development, is particularly relevant. Transformational leaders can bridge the communication gap by fostering open communication, motivating the team to adopt better communication practices, and encouraging interdisciplinary collaboration. Research supports the effectiveness of transformational leadership in healthcare settings, leading to improved healthcare team performance and patient outcomes.

    Collaboration Approaches for Interdisciplinary Solutions

    Collaboration approaches play a pivotal role in addressing the identified issue through an interdisciplinary framework. An Interprofessional approach, where healthcare professionals from diverse disciplines work together, promotes inclusive healthcare decision-making tailored to the patient’s needs. Team-based care strategy emphasizes clarifying roles and responsibilities among healthcare professionals, encouraging shared decision-making and utilizing technological platforms for efficient communication. Standardized tools and communication models like SBAR minimize confusion and enhance clarity in exchanging information. Interdisciplinary team meetings, workshops, and training sessions foster effective communication skills and interdisciplinary teamwork values among healthcare professionals.


    In summary, integrating different disciplines in healthcare positively influences patient outcomes, optimizes workflow, and elevates job satisfaction among healthcare providers. Collaborating effectively across disciplines addresses communication barriers, reduces errors, encourages collaborative decision-making, and enhances understanding of patients’ requirements. Embracing interdisciplinary collaboration is crucial in contemporary healthcare, fostering a patient-centered care model and rectifying issues such as prolonged discharge times and communication discrepancies. Interdisciplinary collaboration stands as a cornerstone in establishing a seamless and secure healthcare system.


    Burnes, B. (2020). The origins of Lewin’s three-step model of change. The Journal of Applied Behavioral Science, 56(1), 32-59.

    Dixon-Woods, M. (2019). How to improve healthcare improvement—an essay by Mary Dixon-Woods. bmj, 367.

    Janssens, S., Simon, R., Beckmann, M., & Marshall, S. (2021). Shared leadership in healthcare action teams: A systematic review. Journal of Patient Safety, 17(8), e1441-e1451. https://doi.10.1097/PTS.0000000000000503

    NURS FPX 4010 Assessment 2 Interview and Interdisciplinary Issue Identification

    Kotter, J. P., Akhtar, V., & Gupta, G. (2021). Is your organization surviving change-or thriving in it. Harvard Business Review, 13

    Waqas, A., Teoh, S. H., Lapão, L. V., Messina, L. A., & Correia, J. C. (2020). Harnessing telemedicine for the provision of health care: Bibliometric and scientometric analysis. Journal of medical Internet research, 22(10), e18835.